Refund Policy

1. Overview

This policy applies to Mesa one-time license purchases. For refund questions, contact 0xhyle@gmail.com. Purchases may be processed by Paddle as merchant of record, and Paddle buyer support and refund rules may also apply.

2. Fourteen-Day Discretionary Review

You may request a refund within 14 days of the transaction date. Refund requests are reviewed case by case and are not automatically guaranteed, except where applicable law requires a refund or withdrawal right.

When reviewing a request, we may consider the reason for the request, whether the license/access was used, technical issues, fraud risk, prior refund history, and any applicable legal requirements.

3. Technical Problems

If Mesa has a material technical defect that prevents access to the purchased functionality, contact us with details. We may first try to resolve the issue. If it cannot be resolved within a reasonable time, a refund may be approved where appropriate or required by law.

4. Refund Effects

If a refund is issued, the related Mesa license, activation, or entitlement may be cancelled, shortened, or revoked. Refunded access should no longer be used.

5. Chargebacks And Payment Disputes

If you start a chargeback, payment reversal, or payment dispute, access may be suspended while the matter is reviewed. Please contact us or Paddle support first so the issue can be handled directly where possible.

6. Mandatory Consumer Rights

Nothing in this policy limits mandatory consumer protection rights that apply in your location. If local law gives you stronger refund, withdrawal, or cancellation rights, those rights apply.

7. How To Request A Refund

Email 0xhyle@gmail.com with the purchase date, the email or account/access number used for the purchase if available, and a short explanation. If your purchase was processed by Paddle, you may also use the support or receipt links provided by Paddle.